Refund Policy
At Buy Dry Sift Harsh your satisfaction is our priority. We want you to feel secure and satisfied with your purchases. To request a refund for a purchase, please read our Returns Policy. Make sure your return meets all the established conditions so that we can process your request efficiently.
We will process your refund within a maximum of 14 calendar days from the date we receive the returned product at our facilities.
Buy Dry Sift Harsh reserves the right to deduct shipping costs in case of order cancellations that have already been dispatched, provided that the return is not due to a quality defect of the product.
Once your return has been approved in accordance with our policy, the following options are offered to receive the refund:
- Same Payment Method: Receive the refund using the same payment method you used for your original purchase. This guarantees a fast and secure transaction. In these cases, the refund will reach your account within 2 to 7 business days, depending on the bank.
- Store Credit: Choose to receive a voucher with credit for future purchases at Buy Dry Sift Harsh for the amount of the refund. This option has no expiration date and the voucher can be used with offers on the website, so you can use it whenever you want.
- Exchange for another Product: You can choose to exchange for an equivalent or similar product. Contact us for more information.
The preferred method of reimbursement will be agreed between the customer and Buy Dry Sift Harsh at the time of return management. If a return affects an order with discounts conditioned to a minimum amount, the discount will be adjusted proportionally.
We are here to help you with everything you need. If you have any questions or need additional assistance with your refund or exchange, please do not hesitate to contact us.
Return Policy
At Buy Dry Sift Harsh , your satisfaction is the most important thing for us. We want you to enjoy a safe and pleasant shopping experience every time you visit us. If for any reason you are not completely happy with your purchase, we are here to help. Just contact us and we will find the best solution for you.
We make sure to follow all the regulations in force in Germany and Europe to make the return and warranty process easy and hassle-free. Thus, we guarantee your security and satisfaction in every purchase you make with us.
Thank you for trusting Buy Dry Sift Harsh!
Satisfaction Guarantee
At Buy Dry Sift Harsh , we are committed to guarantee your total satisfaction. Therefore, we offer a guarantee of up to 30 calendar days from the date of purchase to request the return of the products purchased. For wholesalers and dropshipping, the return period is 15 calendar days.
If one of our flowers or resins has not met your expectations, please contact us and we will be happy to provide you with an exchange or refund.
Return Policy
To make a return, follow these steps:
- Contact Buy Dry Sift Harsh: Contact our customer service by sending an email to info@buydrysifthash.eu Please indicate the order number, the email with which the purchase was made, the reason for the return and, if possible, attach photos to help us understand the problem so that we can better assist you.
- Confirmation and Instructions: Our team will respond to your request within 10 calendar days and will send you a reply with instructions on how to proceed with the return.
- Product Shipment: Once you receive our instructions, send the products to the address provided following the instructions that our customer service team will give you.
Returns for Defective or Erroneous Products
- Notification: If you receive a defective product or a product that does not correspond to your order, you must notify us within 7 calendar days of receipt by sending an email to info@buydrysifthash.eu with the order number, details of the defect and, if applicable, a photo of the error or defect.
- Return Management: Buy Dry Sift Harsh will bear the cost of return and reshipment of the correct product.
Conditions for Returned Products
- Product Condition: Items must be returned in perfect condition, without having been opened or altered, and in the same condition in which they were delivered, including their sealing, except in the case of defective products. In accordance with Article 103 of the General Law for the Defense of Consumers and Users, you may not cancel the return if the product has been unsealed.
- User Responsibility: The return of the products is the responsibility of the customer. It is essential to keep the receipt or invoice as proof of purchase and shipping. Buy Dry Sift Harsh is not responsible for possible losses or incidents that may suffer the orders by the carrier during the return.
Exceptions in Returns
We do not accept returns on opened or used vaporizers.
Reimbursement
We will process your refund within a maximum of 14 calendar days from the time we receive the returned product at our facilities. Once we receive the returned product, we will offer you refund or exchange options that best suit your needs.
Buy Dry Sift Harsh reserves the right to deduct shipping costs in case of cancellations of orders that have already been dispatched, provided that the return is not due to a quality defect of the product. Please refer to the Refund Policy for more information.
Cannactiva appreciates your trust and is committed to continuously improve to offer you the best products and services.
Shipping Countries and International
We ship to the following countries:
Albania
Andorra
Armenia
Austria
Azerbaijan
B
Belarus
Belgium
Bosnia and Herzegovina
Bulgaria
C
Croatia
Cyprus
Czechia
D
Denmark
E
Estonia
F
Finland
France
G
Georgia
Germany
Greece
H
Hungary
I
Iceland
Ireland
Italy
K
Kazakhstan
Kosovo
L
Latvia
Liechtenstein
Lithuania
Luxembourg
M
Malta
Moldova
Monaco
Montenegro
N
Netherlands
North Macedonia
Norway
P
Poland
Portugal
R
Romania
Russia
S
San Marino
Serbia
Slovakia
Slovenia
Spain
Sweden
Switzerland
T
Turkey
U
Ukraine
United Kingdom (UK)
V
Vatican City (Holy See)